We keep you informed about all important details concerning the transport of your luggage
0800 500 2352
Monday till Friday
08:00 - 19:00 Uhr
08:00 - 13:00 Uhr
Switzerland and Austria
0049 - 40 - 37 087 237
Important and useful information for the Transport of your luggage
Please make sure, that each piece of your luggage has a labe carefully filled out with your name and your address.
Please use standard suitcases and bags only. These should not exceed the measures 90x60x30 cm and a weight of 30 kg per piece. We gladly transport pieces of luggage exceeding these measures at an additional charge.
To avoid usual signs of transportation - for example scratches - we would like to recommend the use of a suitcase wrapper. If you transport fragile goods in your luggage, please make sure that the suitcases you are using have a solid internal structure.
Your luggage is automatically insured while in transport. The insurance covers €1500 Euro. Private luggage insurance or a luggage insurance already included in your trip will be charged in case of liability according to current regulations. Excess baggage is according to the Montreal convention automatically covered with € 27,35 per Kg for complete losses and visual damages. We gladly insure your luggage to a higher value. For more information call +49.40.37887-155. More information about the terms and conditions of our insurance policy are available upon request.
Our insurance company requires that we ask you to sign for the proper pickup and delivery of your luggage on the driver's pickup-form. It is important to contact the TEfra Travel Team immediately in case of a claim at +49.40.37087-155. Please make sure to hold on to the receipt.