You can reach us during working days from 8 am to 7 pm and Saturdays from 8 am to 1 pm

Brochure TEfra-luggage service

Upon request we will gladly send you the brochures of TEfra-luggage service or the Federal Ministry for finance (customs regulations). Please call us at 0800 500 2352 or send an e-mail to info(at)

As an additional service for you we provide all brochures of the carriers and organizers as well as the brochure of the TEfra-luggage service for download.

Our insurance company requires that we ask you to sign for the proper pickup and delivery of your luggage on the drivers pickup-form (PDF). It is important to contact the TEfra Travel Team immediately in case of a claim at +49.40.37087-155. Please make sure to hold on to the receipt.